Important Booking Info
 

Important Booking Info

Important Booking Info

21 Aug, 2013 |
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If you have not received a confirmation email from us within 24 hours of booking please contact the Green Tortoise to ensure that your reservation indeed has been secured!
From USA and Canada Toll Free 1-800-TORTOISE (1-800-867-8647) OR +1 – 415-834-1000 or email us at hostel@greentortoise.com

Please read below before you click to our reservation pages, it’s important that you understand what you are booking and what our cancellation policy is. You must have cookies enabled to make a reservation in your browser. You must possess a valid state or government issued photo identification from outside the Bay Area to stay with us at Green Tortoise. We are for travelers and if you are relocating to the area, contact us before making reservations.
All guests checking in at the Green Tortoise are required to provide a $20 CASH Security Key Deposit that is returned on check out

If you are to be arriving after 10pm it is essential that you inform the front desk before your arrival date. Any guests that have not arrived after 10pm and we have no information about a late check in will be regarded as a “NO SHOW” and your bed(s) will be opened up for resale. No Shows will be charged a one night penalty for each bed or room reserved at the ‘Seasonal Rack Rate’.

Dorm Beds

The number of Adults under “Person(s)” will always be one(1)

If you are reserving more than one Dorm Bed, you must select the number of beds (people in your party) under the “Room(s)” category.

All Dorm Beds come with a private locker, reading light, outlets and all the linens you need!

If you are a couple or two people that don’t mind sharing a double bed, there is an option listed as Double Bed in a Dorm. These are double beds in a shared room with only one or two other persons

Private Rooms

A Standard Private is a double bed and the Two Bed Private is a room with two single beds (1 bunk bed).

Our Privates are very comfortable and a great taste of luxury for a hostel!!!

Credit Card Policy

To secure your booking, we require a valid Visa or Mastercard number. We do not charge the card until you arrive. We have an ATM inside the building for your convenience ($2 transaction fee). The $20 refundable key deposit must be paid in CASH and each guest is required to have a key.

If paying by credit card on arrival please note that there is a $1 surcharge per person, per night

Cancellation Policy

You must cancel your booking 48 hours in advance of arrival by 4pm (PST). If you cancel less than 48 hours before your stay, we will charge you for one night’s stay on all beds or rooms reserved.

Group Bookings

If your group is larger than 4 persons please fill out the Group Booking Form or call us directly 1-800-TORTOISE (1-800-867-8647).

Whether we can accommodate your group depends on seasonal availability and we will respond to your request directly.

Please note that we require a prepayment for group bookings larger than 4 persons and will send you the necessary authorization forms once you have completed your reservation.

Group Booking Form

Booking Requirements

You must possess a valid state or government issued photo identification from outside the Bay Area to stay with us at Green Tortoise. We are for travelers and if you are relocating to the area, contact us before making reservations.

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